IK Sprayers Warranty Claims

Clean Direct is an authorized reseller of IK Sprayers. IK Sprayers are backed by a manufacturer warranty, and all warranty requests are reviewed on a case-by-case basis to confirm eligibility.

Manufacturer Warranty Coverage

All IK sprayers are covered for one (1) year from the date of purchase against manufacturing defects. This warranty does not cover misuse or damage caused by wear and tear.

For additional manufacturer warranty details, please review IK’s warranty information here: IK Sprayers Warranty Information.

What’s Not Covered

  • Misuse, abuse, or improper maintenance
  • Normal wear and tear, consumable components, and cosmetic damage
  • Damage caused by incompatible chemicals, incorrect dilution, or improper cleaning/storage
  • Accidental damage, modification, or unauthorized repairs

Information Required for Warranty Evaluation

To evaluate any warranty claim, we typically request the following information to help determine the cause of the non-expected performance. Please provide as much detail as possible:

  • Copy of the purchase invoice
  • Short video and/or photographs clearly showing the issue described
  • Chemicals used with the sprayer and the dilution rates
  • Serial number of the compressor (for battery operated units)

Filing a Claim

To file a claim, simply submit this form. We may request photos or videos for verification. Since most claims are minor, let us assist you before proceeding.

Submit the Warranty Claim Form

Repair and Shipping Costs

If a repair is required, the customer is responsible for return shipping, including proper packaging and insurance. Claims for lost or damaged items are the responsibility of the customer and must be filed directly with the shipping carrier. Shipping costs for replacement parts are the customer's responsibility unless waived.

Return Shipping Address

Send returns to:

Clean Direct Inc. / RMA *
1000 N Horner Blvd Sanford, NC 27330
844-759-8227

*A Return Authorization Number is required and will be provided after submitting the claim form and once the issue is confirmed.

Returns (Non-Warranty)

We offer a limited time 14 day return period (from date of receipt) on all NEW, UNUSED products. There is a 15% restocking fee for returned items, unless otherwise specified.

Urgent Issues

For urgent issues, you may buy a replacement unit or part for quick fulfillment. If the warranty applies, you’ll be reimbursed.