Customer Experience Representative

Job Description

Exciting Opportunity: Join Our Dynamic Team as a Customer Experience/Administrative Assistant/Shipping Support!

Are you ready for a career that offers diverse responsibilities and room for growth? Look no further! We are actively seeking a talented and motivated individual to join our team as a Customer Experience/Administrative Assistant/Shipping Support. In this role, you will have the chance to make a real impact and contribute to our success.


As our valued team member, you will enjoy a wide range of responsibilities, including:

Administrative Excellence:

- Engage in outbound phone calls to provide top-notch customer service
- Efficiently log service tickets and maintain accurate records
- Respond promptly and professionally to chat inquiries
- Assist with office cleanliness and paperwork tasks
- Prepare and organize team meetings, staff meetings, and training sessions
- Assign leads to our dedicated sales representatives
- Utilize social media platforms to mine potential leads
- Contribute to various back-office tasks and support daily operations
- Generate insightful reports for data analysis

Receptionist Support:

- Enjoy front desk access with minimal customer foot traffic
- Handle sales and customer service inquiries via phone, email, chat, and messenger
- Redirect inquiries to the appropriate sales/service resource

Shipping Support/Assistant:

- Provide valuable secondary support for small package shipping
- Efficiently pull orders and prepare them for shipping
- Process packages accurately for shipment


To thrive in this role, you should possess the following qualifications:

- Minimum of 2 years of administrative experience or related field
- Onsite work location in beautiful Sanford, NC
- Proficient computer and web skills
- Punctuality is a must
- Bring a positive attitude to the workplace
- Embrace daily challenges with flexibility and adaptability
- Own transportation is required
- Willingness to undergo a background check

Why Choose Clean Direct Inc. (home of SkyVac USA)?

We value diversity and maintain a smoke-free, drug-free workplace. At Clean Direct Inc., we are committed to fostering an inclusive environment where everyone's talents are recognized and appreciated. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

This is a full time position following a comprehensive training period. As part of our team, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

Join our team today by applying here and take the first step toward an exciting and rewarding career!