Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return the following conditions must be met:
- You must email us at Admin@Clean.Direct to request a return.
- Your item must be unused and in the same condition that you received it
- Your item must be returned in the original packaging (if applicable)
- You must have a Return Authorization Number assigned to your return and this number should be included on your return
- In most instances returns only accepted by original purchaser
Returns are subject to a 15% Restock Fee. Return Shipping is paid by the customer.Exempt Items
Several types of goods are exempt from being returned. These include but are not limited to:
- Perishable goods
- Hazardous materials, flammable liquids or gases.
- Gift cards
- Downloadable software products
Please read the manufacturer's warranty policy first to understand how warranty defects are returned.
There are certain situations where only partial refunds are granted (if applicable)
For example any item not in its original condition, is damaged or missing parts for reasons not due to our error; also any item that is returned more than 14 days after delivery.
Many of the products we sell are larger-sized, systems/equipment that require palletized freight shipment. As a general rule large equipment is non-returnable unless there is a significant manufacturer's defect or if the shipment is significantly damaged during shipping.
Clean Direct Inc. does NOT offer a "Try & Buy" program. Once freighted equipment is purchased and received by customer then the sale is 100% complete. On some very special circumstances Clean Direct Inc. may offer a special guarantee or promise. This must be received by customer in writing BEFORE making the purchase.
Freighted equipment returned to Clean Direct Inc. WITHOUT a Return Authorization Number will be refused and returned to sender. Customer will be responsible for all returned or refused shipping costs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days. Returns are subject to a 15% restock fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Clean Direct Inc./ SkyVac, 1000 N. Horner Blvd, Sanford NC 27330, United States.
To return your product, you should send your product to:
Clean Direct Inc./SkyVac
1000 N. Horner Blvd
Sanford NC 27330
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping companies lose packages frequently.